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Indirect Sales Account Manager (Call Centers)

JUST ONE, on behalf of its client, a leading company in the field of production and supply of electricity, is seeking a highly motivated:


Indirect Sales Account Manager (Call Centers)

Responsibilities:


Develop and deploy plans to increase Indirect Sales Forces performance, in coordination with the RES SoHo Section Manager (Retail)

  • Implement Sales strategy & achieve the targets for the Sales channels assigned

  • Pursue and achieve Indirect Sales targets, optimizing the allocation of assigned resources

  • Participate with all necessary inputs in the company’s budget formulation

  • Develop plans for key indirect sales prospects and identify new sales opportunities within existing clientele

  • Develop plans for the indirect sales channels continuous production enhancement and optimization

  • Evaluate CC performance with key metrics

  • Prepare reports and analyses call center data to improve processes, ensure resources are properly allocated, and maximize sales efficiency and customer satisfaction

  • Provide training, coaching and assistance to call center associates on an ongoing basis

  • Provide continuous support to all Sales Partners both regarding pre-sales, as well as after-sales stages, including the provision of guidelines and directions, motivation and performance assessment.

  • Supervise and monitor the onboarding process of customer acquisition (from sales to final contract signing) by the networks

  • Interface with Product Marketing with regards to the provision of information related to competition activity

  • Interface with Customer Operations, with regards to the effective management of customer requests


Requirements:


  • Degree in Business Administration, Economics, Marketing or relevant discipline (preferably at postgraduate level)

  • 3-5 years of experience in a similar position in the utilities sector

  • Working commercial experience in a regulated environment

  • A proven track record of meeting/exceeding sales goals

  • Excellent communication and interpersonal skills

  • Leadership & people management skills

  • Excellent command of the English language


Benefits:

  • Competitive salary

  • Performance-based variable pay

  • Ticket restaurant card

  • Transportation reimbursement

  • Private Health Insurance coverage

  • Pension Scheme

  • Home electricity and natural gas discount

  • Continuous learning & upskilling opportunities and access to our premium online training platform

  • Hybrid Working

  • One extra day of paid time off

  • Reimbursement for your athletic activities

  • Unlimited fruits and snacks at the office



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