Customer Service Agent

JUST ONE, on behalf of its client, a leading company in the Marine Technology industry, is actively seeking a:

Responsibilities:

Prepare and deliver accurate and timely quotations to customers for spare parts and consumables, ensuring clarity and completeness in pricing and product details.
Collaborate closely with relevant departments to gather necessary information for quotations and promptly address any customer inquiries or clarification requests.
Maintain meticulous records of quotations and follow up proactively to secure orders.
Handle effectively the commercial execution of a project from the receipt of the order throughout all project stages.
Process orders in a timely and accurate manner.
Confirm orders with customers and provide order status updates.
Monitor and track the status of orders throughout the fulfillment process.
Ensure timely shipments and coordinate with logistics for smooth delivery.
Identify and resolve order discrepancies, such as pricing errors or product availability issues.
Conduct regular checks to minimize errors and improve overall order quality.
Follow company policies and procedures related to order processing.
Proactively identify opportunities for process improvement in order processing.
Provide excellent customer service throughout the order fulfillment process.
Address customer inquiries and concerns with professionalism and efficiency.
Communication with vendors for triangular shipments

Requirements:

At least 3 years of experience in a similar position in the maritime industry
Proficiency in using order management systems (OMS) and enterprise resource planning (ERP) software.
Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Exceptional attention to detail with a high level of accuracy in order entry and order tracking.
Excellent verbal and written communication skills in English. Ability to communicate effectively with internal teams, customers, and vendors.
Strong organizational and multitasking abilities to handle a high volume of orders efficiently.
Problem-solving skills to address issues related to order discrepancies, shipping delays, and customer inquiries.
Dedication to ensuring a positive customer experience through accurate and timely order processing.
Capability to prioritize tasks and meet tight deadlines.

Benefits:

JUSTONE